technologysupport
From early stage equipment selection and evaluation, customized process proofing and verification, to on-site installation and debugging, systematic training of operators, to daily equipment maintenance, rapid troubleshooting, process parameter optimization and equipment upgrading and transformation, we provide one-stop full-process technical services. For various process problems encountered by customers during mass production, we can provide on-site technical support and remote technical guidance to ensure long-term stable operation of equipment, help customers continue to improve production efficiency and product yields, and protect the smooth operation of semiconductor mass production lines.
Six core services
One-stop technical service system covering the entire life cycle of equipment
Equipment selection evaluation
Provide professional equipment selection plans and investment return analysis based on customer product characteristics, production capacity needs and process requirements.
Process proofing verification
Provide customized process proofing services, verify equipment processing effects, optimize process parameters, and ensure that production needs are met.
On-site installation and commissioning
A team of professional engineers will come to install and debug the equipment to ensure that the equipment reaches optimal operating status at the customer's site.
Daily maintenance services
Regular inspections, preventive maintenance, and replacement of consumables extend the service life of equipment and reduce failure rates.
Quick troubleshooting
7×24-hour technical support hotline, remote diagnosis and on-site service are combined to quickly respond and solve equipment faults.
Process parameter optimization
Senior process engineers continue to track equipment operation data, optimize process parameters, and improve yield and production capacity.
Service process
Standardize service processes to ensure efficient execution of each link
Requirements communication and assessment
Gain an in-depth understanding of customer product characteristics, production capacity planning and process requirements, evaluate equipment selection options, and provide professional advice and investment return analysis.
Plan formulation and confirmation
Develop personalized technical plans based on the evaluation results, including equipment configuration, process parameters, site requirements, etc., and confirm the final plan with the customer.
Process proofing verification
Use customer samples for process proofing, verify equipment processing effects, optimize process parameters, and ensure that production quality standards are met.
On-site installation and commissioning
A team of professional engineers will come to install and debug the equipment, conduct system testing and process verification to ensure that the equipment reaches optimal operating status.
training and delivery
Provide customers with systematic equipment operation training, including basic operations, process settings, daily maintenance, etc., to complete equipment delivery.
Ongoing technical support
Provide long-term technical support services, including regular inspections, troubleshooting, process optimization, equipment upgrades, etc., to ensure continued and efficient operation of equipment.
Service advantages
Professional, efficient and all-round technical service guarantee
Quick response
7×24-hour technical support hotline, respond within 2 hours, and arrive at the site within 24 hours
Senior engineer
100+ experienced technical service engineers covering major regions across the country
customer satisfaction
Continuously maintain customer satisfaction of more than 98% and win wide recognition in the industry
Service outlets
15+ service outlets around the world, providing services nearby and shortening response time
Get professional technical support
Whether you need equipment selection advice, process verification services, or equipment maintenance and troubleshooting, our technical team is ready to provide you with professional support.
Focusing on the fields of high-precision sealing, grinding and polishing technology, we are committed to providing advanced integrated solutions for independent, serialized and intelligent semiconductor domestic equipment and supporting processes.
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