FAQ
FAQ
In order to help you efficiently obtain relevant information about semiconductor wafer dicing, grinding and polishing equipment and supporting services, we have systematically sorted out the most common problems and standardized answers that customers encounter in the entire process including equipment selection consultation, process proofing verification, procurement cooperation process, on-site installation and debugging, and daily maintenance and operation.
Jingchuang Advanced focuses on semiconductor dicing, grinding and polishing equipment. Its main products include:
- Dicing equipment series: AR6820, AR3000, AR9000W and other fully automatic precision dicing equipment
- Grinding and polishing equipment series: JTA-9612, AG9500, AG7500 and other grinding and polishing equipment
- JIG SAW Series: JDV-9230, JDV-9230B and other precision dicing equipment
- Auxiliary equipment: Wafer cleaning, drying, transmission and other supporting equipment
All equipment supports 6-inch, 8-inch, and 12-inch wafer processing, covering multiple application fields such as integrated circuits, advanced packaging, and power devices.
Jingchuang’s advanced equipment fully supports mainstream wafer sizes:
- 6 inches (150mm): Suitable for traditional applications such as power devices and sensors
- 8 inches (200mm): Suitable for analog chips, MEMS, power devices, etc.
- 12 inches (300mm): Suitable for advanced logic chips, memory chips, advanced packaging, etc.
Some devices are compatible with multiple sizes and can be configured according to customer needs.
You can obtain technical information through the following methods:
- Visit official websiteProduct Centerpage to view the technical specifications of each model of equipment.
- inTechnical Services - Data DownloadColumn to download product manuals and technical white papers
- Contact our sales or technical support team for customized technical solutions
- Make an appointment for online/offline demonstration, and engineers will explain the equipment performance on-site
All information is available free of charge, and some advanced technical documents require a confidentiality agreement.
Yes, Jingchuang Advanced provides comprehensive process experiment services:
- Product proofing: Customers can send samples to our process laboratory for testing
- Process optimization: Senior process engineers customize optimal processing parameters for customer products
- On-site test machine: Customers can be arranged to go to our company or the customer’s site for equipment testing and verification.
- joint development: Provide joint R&D services for special process requirements
The process experiment cycle time is usually 3-7 working days, depending on the complexity of the sample.
Jingchuang Advanced provides comprehensive after-sales service guarantee:
- response time: 7×24-hour technical support hotline, response within 2 hours
- On-site service: Arrive at the scene within 24 hours domestically, overseas depends on the region
- Spare parts supply: Long-term inventory of commonly used spare parts to ensure quick replacement
- Regular inspection: Provide regular equipment inspection and maintenance services during the warranty period
- Extended warranty service: After the warranty expires, an extended warranty service package can be purchased.
Yes, we offer complete installation and training services:
- On-site installation: Professional engineers will come to install and debug the equipment to its best condition.
- Operational training: Provide 3-5 days of system training for customer operators
- Craft training: Provide process parameter setting training for specific products
- maintenance training: Daily maintenance and simple troubleshooting training
- Remote support: Provide long-term remote technical support after installation
All training services are included in the equipment purchase contract at no additional charge.
The procurement process is as follows:
- Requirements communication: Contact the sales team to explain processing requirements (wafer size, materials, production capacity, etc.)
- Solution recommendation: Engineers recommend the most suitable equipment models and configurations
- Process validation: Optional sample testing to verify equipment performance
- Business quotation: Provide detailed quotation and business terms
- Contract signing: Both parties confirm the technical agreement and business contract
- Manufacturing: Standard equipment delivery time is about 60-90 days, customized equipment depends on the situation
- Delivery and acceptance: On-site installation and debugging, formal delivery after customer acceptance
Welcome to contact us through the official website or call the sales hotline to obtain detailed quotations.
Jingchuang Advanced has established a complete overseas sales and service network:
- Southeast Asia:Singapore, Malaysia, Thailand, Vietnam, etc.
- East Asia: South Korea, Japan, Taiwan, China, etc.
- Europe:Germany, Netherlands, France, etc.
- North America: United States, Canada, etc.
Overseas customers can enjoy the same technical support and after-sales service standards as those in the domestic market. Please consult our international sales team for specific export policies and regional restrictions.
Jingchuang Advanced focuses on semiconductor dicing, grinding and polishing equipment. Its main products include:
- Dicing equipment series: AR6820, AR3000, AR9000W and other fully automatic precision dicing equipment
- Grinding and polishing equipment series: JTA-9612, AG9500, AG7500 and other grinding and polishing equipment
- JIG SAW Series: JDV-9230, JDV-9230B and other precision dicing equipment
- Auxiliary equipment: Wafer cleaning, drying, transmission and other supporting equipment
All equipment supports 6-inch, 8-inch, and 12-inch wafer processing, covering multiple application fields such as integrated circuits, advanced packaging, and power devices.
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Our team is ready to answer your questions and provide professional and timely technical support and services.
Focusing on the fields of high-precision sealing, grinding and polishing technology, we are committed to providing advanced integrated solutions for independent, serialized and intelligent semiconductor domestic equipment and supporting processes.